FREQUENTLY ASKED QUESTIONS
See below for our most frequently asked questions. You may also use the search bar to the right to filter what you are looking for.
How do I book an appointment?
Click the Book a Test button in the top left corner of the screen and select the service you would like. Once you have selected the test you will be able to choose the time and date for your appointment. Once you have filled in your information and submitted your booking form, you will receive a booking confirmation email from us.
What is the test Iridia performs, does it hurt?
The tests we perform are the Point of Care Rapid Antigen (POCT Ag) test and the Nucleic Acid Amplification (NAAT)/Polymerase Chain Reaction (RT-PCR) for the SARS-CoV-2 virus that causes COVID-19 infection. One of our Sample Collection Specialists will take a shallow 1-inch swab of each nostril. Dissimilar to the nasopharyngeal test, the tests we perform have minimal discomfort. If you require a nasopharyngeal swab for your travel, we are able to perform this type of test as well, just please let us know when you come in for your appointment.
What is the fee?
PCR Tests for work, school, or travel
How will I receive my PCR test results?
You will receive an email from us which contains a link for you to use to access your official lab results and your health certificate. Please be advised that clients are responsible for ensuring the documentation provided by us suffices the purposes the test is required for (eg. travel). If you provide your PHN, you will be able to access your results through e-health as well.
How long will it take to receive PCR test results?
PCR test results are typically returned within 20-30 hours. We do not analyze test results as we utilize an accredited lab and have no control over the amount of time it takes for a test to be processed.
Will my PCR results process over the weekend?
Our team and the accredited lab we use operate seven days a week. Our team works to ensure that any results that process over the weekend (Friday & Saturday tests) are sent out to you as soon as possible.
What happens if my PCR test results are positive?
If your PCR test results come back positive, Public Health will be notified by us and our accredited lab who will be in contact with you directly. Someone from our medical team will also contact you directly to inform you of the positive result.
Can I walk-in for a test?
Unfortunately, at this time to ensure the health and safety of both our clients and Sample Collection Specialists, we require all appointments to be made on our website prior to arriving to the testing facility. Same day appointments are possible if there are times available, please contact us if you have any difficulty with booking.
Can I cancel my appointment if needed?
Our cancellation policy is 72 hours before your appointment time, please provide us with at least 72 hours’ notice and you will receive a full refund. Please note that appointments cancelled within 72 hours of the appointment as well as missed appointments, will only receive a partial refund and are subject to a fee of $75.
Who will perform the Covid-19 test?
One of our friendly Iridia Sample Collection Specialists will perform the test. All our Collection Specialists are BC Registered Nurses.
How far in advance should I book my appointment?
We recommend booking your appointment 1 - 2 weeks before you intend to travel. We do our best to meet demand, if there is a time that you are looking for that isn't available please contact us at email@example.com and we will do our best to accomodate you.
What if my flight or travel plans are rescheduled?
We understand that with travel some things are out of your control. If your flight gets rescheduled or cancelled, please contact us at firstname.lastname@example.org and we will do our best to accomodate a test that works with your new flight details.
What should I bring to the test?
Please bring a mask, a piece of government issued ID, and your BC Care card if you have one.
I am travelling to a country that requires proof of PCR lab accreditation, is it available?
Of course, we use LifeLabs to process all our PCR results and their accreditation can be found here.
I need my PCR test a certain number of hours before my flight, when should I book?
We have created a chart to help you decide when to book your PCR test, please click here.
Can my child take the test?
Yes, the test we perform is pain-free and easy for kids. We recommend checking the requirements of the country you are travelling to to see what age testing is required for.
Are the PCR results guaranteed?
PCR results are not guaranteed. There is always a chance that your result can come back as Invalid, which means that the sample collected was not sufficient enough in determining if you are Negative or Positive. This is rare, but can happen. This is why we strongly recommend booking as close to the beginning of your allowed window as possible to allow time for a re-test if necessary. Re-tests are free of charge.
Can I use my results to re-enter Canada?
For re-entry to Canada, please visit the Government of Canada's website to determine entry requirements.
What is the difference between Antigen/PCR/Antibody tests?
We offer three different tests at the IMCC. We conduct PCR and Antigen tests at our clinic and offer a requisition to obtain an Antibody test from Lifelabs.
Is the antigen test valid for travel?
Our antigen test has been used for travel to select countries, including Germany and the United States. It is the responsibility of the passenger to contact airlines and/or border control to ensure that the test will be accepted for travel.
Who attends Final 5 OL events and what is their purpose?
How does a player get registered to attend a Final 5 OL Academy?
The two-day Final 5 OL Academy is $499 & the one-day Minicamp is $249 but space is limited in order to maximize the experience for all involved. Registration is open to all offensive linemen who are in the Class of 2021, 2022, 2023, 2024 & 2025. Simply proceed to the registration link on the Final 5 OL page and signup now to confirm your spot!
Who will be coaching the Offensive Linemen at the Final 5 OL events?
The Head Coach of the Final 5 is Duke Manyweather, OL trainer to dozens of current & future NFL stars. Depending on the region the Academy is in, Coach Manyweather will be assisted on-field & in-the-weight room by additional coaches with pro/college playing & coaching experience.
What will I be tested in?
There is not athletic testing (40-yard dash, etc.) at the Final 5 OL Academy events. However, a portion of the events at the two-day Academy will include functional movement drills that will be filmed and sent along to college football programs.
Will there be any 1on1’s at the Final 5 OL events?
NO, the Academy & Minicamps are strictly dedicated to on-field & in-the-classroom instruction.
During registration, my high school is not listed, what should I do?
If you do not see your school on the list of high schools after selecting the school state, you can request to have your school added to the list. If you are still a middle school student, please select the high school you are planning to attend. Please complete the registration process using another school in your area from the appropriate state list then email the athletes name, correct high school, including the school city & state, and the event the athlete registered to attend. To report a missing school and/or have your school updated, please click here now!
Can I go to a Final 5 OL event to watch?
It depends on the venue. At outdoor facilities, all parents and spectators will be allowed to watch the event from a designated viewing area only. Parents and spectators will not be allowed on the field, sideline or track. At indoor facilities space is very limited, so viewing room will depend on the venue. We must keep the fields and safe for all participants however we will do our best to provide as much viewing room as possible.
I would like to volunteer as a coach or event helper. Where can I sign up?
I am from a media outlet and I’d like to come to a Final 5 event. Do I need to pre-register to attend?
Yes, media outlets must pre-register and be pre-approved before coming to a Final 5 OL event. Pre-registration will be available once the dates and locations have been released.