FREQUENTLY ASKED QUESTIONS
See below for our most frequently asked questions. You may also use the search bar to the right to filter what you are looking for.
How do I book an appointment?
Click the Book Asymptomatic Testing button in the top right corner of the screen and select the service you would like. Once you have selected the test you will be able to choose the time and date that you would like to receive a test on. Once you have filled in your information and submitted your booking form, you will receive a booking confirmation email from us.
What is the test Iridia performs, does it hurt?
The test we perform is the Nucleic Acid Amplification (NAAT)/Polymerase Chain Reaction (RT-PCR) for SARS-CoV-2 virus that causes COVID-19 infection. One of our Sample Collection Specialists will take a shallow 1-inch swab of each nostril. Dissimilar to the nasopharyngeal test, the PCR test we perform has minimal discomfort. If you require a nasopharyngeal swab for your travel, we are able to perform this type of test as well, just please let us know when you come in for your appointment. The samples will then be delivered to an accredited lab for analysis.
What is the fee?
Tests for work, school, or travel
How will I receive my test results?
You will receive an email from us which contains a link for you to use to access your official lab results and your health certificate. Please be advised that clients are responsible for ensuring the documentation provided by us suffices the purposes the test is required for (eg. travel). If you provide your PHN, you will be able to access your results through e-health as well.
How long will it take to receive results?
Test results are typically returned within 30-48 hours. We do not analyze test results as we utilize an accredited lab and have no control over the amount of time it takes for a test to be processed.
Will my results process over the weekend?
Our team and the accredited lab we use operate seven days a week. Our team works to ensure that any results that process over the weekend (Friday & Saturday tests) are sent out to you as soon as possible.
What happens if my test results are positive?
If your test results come back positive, Public Health will be notified by us and our accredited lab who will be in contact with you directly. Someone from our medical team will also contact you directly to inform you of the positive result.
Can I walk-in for a test?
Unfortunately, at this time to ensure the health and safety of both our clients and Sample Collection Specialists, we require all appointments to be made on our website prior to arriving to the testing facility. Same day appointments are possible if there are times available, please contact us if you have any difficulty with booking.
Can I cancel my appointment if needed?
Our cancellation policy is 72 hours before your appointment time, please provide us with at least 72 hours’ notice and you will receive a full refund. Please note that appointments cancelled within 72 hours of the appointment as well as missed appointments, will only receive a partial refund and are subject to a fee of $75.
What if I am travelling with Air Canada?
We have partnered with Air Canada to provide the NAAT/PCR Test for $250 +tax for international travel, including Hawaii. Please note that we require confirmation of flight itinerary at the time of your appointment
What if I am travelling with WestJet?
We have partnered with WestJet to provide the NAAT/PCR Test for $250 +tax for travel to Hawaii and International destinations. Please note that we require confirmation of flight itinerary at the time of your appointment
Who will perform the Covid-19 PCR test?
One of our friendly Iridia Sample Collection Specialists will perform the test. All our Collection Specialists are BC Registered Nurses.
How far in advance should I book my appointment?
We recommend booking your appointment 1 - 2 weeks before you intend to travel. We do our best to meet demand, if there is a time that you are looking for that isn't available please contact us at firstname.lastname@example.org and we will do our best to accomodate you.
What if my flight or travel plans are cancelled or rescheduled?
We understand that with travel some things are out of your control. If your flight gets rescheduled or cancelled, please contact us at email@example.com and we will do our best to accomodate a test that works with your new flight details.
What should I bring to the test?
Please bring a mask, a piece of government issued ID, and your BC Care card if you have one.
I am travelling to a country that requires proof of lab accreditation, is it available?
Of course, we use LifeLabs to process all our results and their accreditation can be found here.
Is the test RT-PCR?
Yes, the test we perform is the Nucleic Acid Amplification (NAAT)/Polymerase Chain Reaction (RT-PCR) for SARS-CoV-2 virus that causes COVID-19 infection.
I need my test a certain number of hours before my flight, when should I book?
We have created a chart to help you decide when to book your test, please click here.
Can my child take the test?
Yes, the test we perform is pain-free and easy for kids. We receommend checking the requirements of the country you are travelling to to see what age testing is required for.
Are the results guaranteed?
Results are not guaranteed. There is always a chance that your result can come back as Invalid, which means that the sample collected was not sufficient enough in determining if you are Negative or Positive. This is rare, but can happen. This is why we strongly recommend booking as close to the beginning of your allowed window as possible to allow time for a re-test if necessary. Re-tests are free of charge.