FREQUENTLY ASKED QUESTIONS

 
 

Meu dia é corrido e não tenho muito tempo. O programa vai me ajudar?


Sim. Temos várias clientes que também trabalham o dia inteiro e ainda sim conseguem ter resultados excelentes.




Em quanto tempo eu posso começar a ver resultados?


Os resultados vem logo nas primeiras semanas se você seguir o nosso passo a passo. Você vai perceber que suas roupas vão começar a ficar mais folgadas e você vai desinchar muito.




Tenho que pagar todos os meses para continuar participando?


Não. Você faz apenas um único pagamento e poderá participar pelo tempo que quiser sem cobranças adicionais.




Quais os maiores benefícios que o programa irá me proporcionar?


Mais qualidade de vida, mais disposição, grande melhora na pele, intestino regulado e perca de peso de forma saudável.




Eu nunca fiz uma reeducação alimentar antes, será que eu consigo?


Definitivamente esse é o programa mais indicado para você, pois ele é a forma mais simplificada para ter resultados com saúde. Você vai amar participar e seguir o nosso programa.




A partir do momento que eu compro,em quanto tempo eu recebo o conteúdo?


Você vai receber o seu material imediatamente após a confirmação de sua compra.





See below for our most frequently asked questions. You may also use the search bar to the right to filter what you are looking for.

What is the test Iridia performs, does it hurt?


The tests we perform are the Point of Care Rapid Antigen (POCT Ag) test and the Nucleic Acid Amplification (NAAT)/Reverse Transcription Polymerase Chain Reaction (RT-PCR) for the SARS-CoV-2 virus that causes COVID-19 infection. One of our Sample Collection Specialists will take a shallow swab of each nostril. The shallow nasal swab does not hurt but might tickle or make you sneeze. If you require a nasopharyngeal swab for your travel, we are able to perform this type of test as well, just please let us know when you come in for your appointment.




How will I receive my PCR test results?


When you come in for your appointment, you will receive an email from us which contains a link for you to use to access your official lab results and your health certificate. Please be advised that clients are responsible for ensuring the documentation provided by us suffices the purposes the test is required for (eg. travel). If you provide your PHN, you may be able to access your results through LifeLabs MyCareCompass as well.




Will my PCR results process over the weekend?


Our team and the accredited lab we use operate seven days a week. Our team works to ensure that any results are sent out to you as soon as possible.




What happens if my PCR test results are positive?


If your PCR test results come back positive, Public Health will be notified by our accredited lab and you will be contacted directly. Someone from our medical team will also contact you to inform you of the positive result and advise you on the next steps.




Can I walk-in for a test?


Unfortunately, to ensure the health and safety of both our clients and staff, we require all appointments to be made on our website prior to arriving to the testing facility. Same day appointments are possible if there are times available, please contact us if you have any difficulty with booking.




Who will perform the Covid-19 test?


One of our friendly Iridia Sample Collection Specialists will perform the test. All our Collection Specialists are BC Registered Nurses.




How far in advance should I book my appointment?


We recommend booking your appointment 1 - 2 weeks before you intend to travel. We do our best to meet demand, if there is a time that you are looking for that isn't available please contact us at booking@iridiamedical.com and we will do our best to accomodate you.




What if my flight or travel plans are rescheduled/cancelled?


We understand that with travel some things are out of your control. If your flight gets rescheduled or cancelled, please contact us at booking@iridiamedical.com and we will do our best to accomodate a test that works with your new flight details. Please provide us with at least 72 hours’ notice for cancellation and you will receive a full refund. Please note that appointments cancelled within 72 hours of the appointment are subject to a cancellation fee of $75. For assistance with a cancellation more than 72 hours before your appointment time, please get in touch with us at booking@iridiamedical.com or at 604-685-4747 x 8.




What should I bring to the test?


Please bring a mask, a piece of government-issued ID, and your BC Care card if you have one. If you are testing for travel purposes, please bring your passport. We ask for your passport so that we can ensure that your name appears on your lab report the same way as it appears on all other documentation. We will also take down your ID number in case we need to verify your identity at any stage of your travel.




I am travelling to a country that requires proof of PCR lab accreditation (and ISO accreditation), is it available?


Of course, we use LifeLabs to process all our PCR results and their accreditation certificates can be found here.




I need my PCR test a certain number of hours before my flight, when should I book?


We have created a chart to help you decide when to book your PCR test, please click here.




Can my child take the test?


Yes, the test we perform is a shallow nasal swab and is easy for kids. Our nurses are very friendly and willing to take extra time with children to ensure that they are comfortable. We recommend checking the requirements of the country you are travelling to to see what age testing is required for.




Are the PCR results guaranteed?


PCR results are not guaranteed. There is always a chance that your result can come back as Invalid, which means that the sample collected was not sufficient enough in determining if you are Negative or Positive. This is rare, but can happen. This is why we strongly recommend booking as close to the beginning of your allowed time window as possible to allow for a re-test if necessary. Re-tests are free of charge.




Can I use my results to re-enter Canada?


For re-entry to Canada, please visit the Government of Canada's website for up-to-date information.




What is the difference between Antigen/PCR/Antibody tests?


We offer three different tests at the IMCC. We conduct PCR and Antigen tests at our clinic and offer a requisition to obtain an Antibody test from a Lifelabs location. The PCR (Polymerase Chain Reaction) test is a Nucleic Acid Amplification (NAAT) test for SARS-CoV-2. The test detects genetic material that is specific to the virus. The PCR test is considered the 'gold standard' for tests as it can detect the virus within days of infection, and before a person becomes symptomatic or infectious. A result for a PCR test will usually take around 20-30 hours to return. The rapid antigen test detects the presence of a protein that is part of the SARS-CoV-2 virus. The antigen test is particularly helpful at detecting when someone is at or near peak infection, and is infectious to other people. A result for an antigen test is available within 20 minutes. The Antibody test is a blood test used to detect antibodies. This test is not used to determine if someone has an active COVID-19 infection. Rather, it detects whether someone has had a COVID-19 infection in the near past.




Is the antigen test valid for travel?


Our antigen test has been used for travel to select countries, including the UK, Germany and the United States. It is the responsibility of the passenger to contact airlines and/or border control to ensure that the test will be accepted for travel. Specifics to mention when contacting airlines about our antigen test: Iridia Medical is accredited through the Diagnostic Accreditation Program of the College of Physicians and Surgeons of BC, to perform Point of Care COVID-19 testing. We use the Abbott Panbio™ system for our antigen rapid testing.




I am going to US, which test should I choose?


For US travelers, both PCR and antigen tests are accepted for border entry, travelers can choose whichever test best suits their needs. Please keep in mind that if you are entering a closed community or retreat in the US, they may have different regulations. Please check the restrictions for your destination before booking.




Are nasopharyngeal swab, oropharyngeal swab and saliva test available?


Our default collection method is the anterior nares sampling method (shallow nasal swab). Nasopharyngeal swabs can be offered upon request with no extra cost, please communicate your request with our staff. Unfortunately the oropharyngeal and saliva (saline gargle) test are not available at the moment.




Can I bring my pet with me to attend the appointment?


For the health and safety of our clients and staff, our collection centre is a pet-free environment. Service animals are permitted.




Can you sign the paperwork from the airline/government?


Unfortunately we are unable to sign any documents offered by the clients. However, we will try our best to help fulfill the requirements of the airlines and foreign countries. Please talk to our staff if you are concerned about special requirements for your country.




I am going to Hawaii, what do I need to know?


Starting on November 8th 2021, there will be new regulations for travel to Hawaii: NON-U.S. citizens traveling directly to Hawaiʻi from an international destination must present BOTH a vaccination record AND a negative COVID-19 test result (NAAT or antigen) within 24 hours of beginning the final leg of their trip to Hawaii.
There will be no additional State of Hawaiʻi requirements for passengers flying directly into Hawaiʻi from an international destination. The airlines will screen passengers prior to their departure to the U.S. If foreign passengers fail to meet BOTH requirements, they will not be allowed to board the flight. Once in Hawaiʻi, the CDC will conduct compliance checks. Note: Tests do NOT have to be done with Trusted Travel Partners under the new international federal requirements, but they MUST be done with a Trusted Travel Partner for unvaccinated domestic travel. For more information for U.S. citizens or non-direct international travellers to Hawaii, please contact your airline or visit the State of Hawaii website for the most recent updates.




I am travelling to Japan; do you do the Nasopharyngeal test, and will I receive the official Japanese Health Certificate?


Yes, we can conduct the Nasopharyngeal test for Japanese travelers, and we will provide Japanese travelers with the Official Japanese Health Certificate upon their negative results.





Still have questions? Contact us

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