FREQUENTLY ASKED QUESTIONS

 
 

See below for our most frequently asked questions. You may also use the search bar to the right to filter what you are looking for.

How do I book an appointment?


Click the Book a Test button in the top left corner of the screen and select the service you would like. Once you have selected the test you will be able to choose the time and date for your appointment. Once you have filled in your information and submitted your booking form, you will receive a booking confirmation email from us.




What is the test Iridia performs, does it hurt?


The tests we perform are the Point of Care Rapid Antigen (POCT Ag) test and the Nucleic Acid Amplification (NAAT)/Polymerase Chain Reaction (RT-PCR) for the SARS-CoV-2 virus that causes COVID-19 infection. One of our Sample Collection Specialists will take a shallow 1-inch swab of each nostril. Dissimilar to the nasopharyngeal test, the tests we perform have minimal discomfort. If you require a nasopharyngeal swab for your travel, we are able to perform this type of test as well, just please let us know when you come in for your appointment.




What is the fee?


PCR Tests for work, school, or travel $250 + tax ($262.50) Rapid Antigen Tests for work, school, or travel $120 + tax ($126) A signed Requisition for an antibody test $125+ tax ($131.25)




How will I receive my PCR test results?


You will receive an email from us which contains a link for you to use to access your official lab results and your health certificate. Please be advised that clients are responsible for ensuring the documentation provided by us suffices the purposes the test is required for (eg. travel). If you provide your PHN, you will be able to access your results through e-health as well.




How long will it take to receive PCR test results?


PCR test results are typically returned within 20-30 hours. We do not analyze test results as we utilize an accredited lab and have no control over the amount of time it takes for a test to be processed.




Will my PCR results process over the weekend?


Our team and the accredited lab we use operate seven days a week. Our team works to ensure that any results that process over the weekend (Friday & Saturday tests) are sent out to you as soon as possible.




What happens if my PCR test results are positive?


If your PCR test results come back positive, Public Health will be notified by us and our accredited lab who will be in contact with you directly. Someone from our medical team will also contact you directly to inform you of the positive result.




Can I walk-in for a test?


Unfortunately, at this time to ensure the health and safety of both our clients and Sample Collection Specialists, we require all appointments to be made on our website prior to arriving to the testing facility. Same day appointments are possible if there are times available, please contact us if you have any difficulty with booking.




Can I cancel my appointment if needed?


Our cancellation policy is 72 hours before your appointment time, please provide us with at least 72 hours’ notice and you will receive a full refund. Please note that appointments cancelled within 72 hours of the appointment as well as missed appointments, will only receive a partial refund and are subject to a fee of $75. For assistance with a cancellation more than 72 hours before your appointment time, please get in touch with us at booking@iridiamedical.com or at 604-685-4747 x 8.




Who will perform the Covid-19 test?


One of our friendly Iridia Sample Collection Specialists will perform the test. All our Collection Specialists are BC Registered Nurses.




How far in advance should I book my appointment?


We recommend booking your appointment 1 - 2 weeks before you intend to travel. We do our best to meet demand, if there is a time that you are looking for that isn't available please contact us at booking@iridiamedical.com and we will do our best to accomodate you.




What if my flight or travel plans are rescheduled?


We understand that with travel some things are out of your control. If your flight gets rescheduled or cancelled, please contact us at booking@iridiamedical.com and we will do our best to accomodate a test that works with your new flight details.




What should I bring to the test?


Please bring a mask, a piece of government issued ID, and your BC Care card if you have one. If you are testing for travel purposes please bring your flight itenary and the passport you intend to travel with.




I am travelling to a country that requires proof of PCR lab accreditation, is it available?


Of course, we use LifeLabs to process all our PCR results and their accreditation can be found here.




I need my PCR test a certain number of hours before my flight, when should I book?


We have created a chart to help you decide when to book your PCR test, please click here.




Can my child take the test?


Yes, the test we perform is pain-free and easy for kids. We recommend checking the requirements of the country you are travelling to to see what age testing is required for.




Are the PCR results guaranteed?


PCR results are not guaranteed. There is always a chance that your result can come back as Invalid, which means that the sample collected was not sufficient enough in determining if you are Negative or Positive. This is rare, but can happen. This is why we strongly recommend booking as close to the beginning of your allowed window as possible to allow time for a re-test if necessary. Re-tests are free of charge.




Can I use my results to re-enter Canada?


For re-entry to Canada, please visit the Government of Canada's website to determine entry requirements.




What is the difference between Antigen/PCR/Antibody tests?


We offer three different tests at the IMCC. We conduct PCR and Antigen tests at our clinic and offer a requisition to obtain an Antibody test from Lifelabs. The PCR test is a Nucleic Acid Amplification (NAAT)/Polymerase Chain Reaction (RT-PCR) test for SARS-CoV-2. The test detects genetic material that is specific to the virus. The PCR test is considered the 'gold standard' for tests as it can detect the virus within days of infection, and before a person becomes symptomatic or infectious. A result for a PCR test will usually take around 2 days to return. The Antigen or Rapid test detects the presence of a protein that is part of the SARS-CoV-2 virus. The antigen test is particularly helpful at detecting when someone is at or near peak infection, and is infectious to other people. A result for an antigen test can return in 15 minutes. The Antibody test uses blood samples to detect antibodies in an individual's immune system. This test is not used to determine if someone has an active COVID-19 infection. Rather, it detects whether someone has had a COVID-19 infection in the past.




Is the antigen test valid for travel?


Our antigen test has been used for travel to select countries, including Germany and the United States. It is the responsibility of the passenger to contact airlines and/or border control to ensure that the test will be accepted for travel. Specifics to mention when contacting airlines about our antigen test: Iridia Medical is accredited through the Diagnostic Accreditation Program of the College of Physicians and Surgeons of BC, to perform Point of Care COVID-19 testing. We use the Abbott Panbio™ system for our antigen rapid testing.





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We will get back to you shortly with the answer!

See below for our most frequently asked questions. You may also use the search bar to the right to filter what you are looking for.

How do I book an appointment?


Click the Book a Test button in the top left corner of the screen and select the service you would like. Once you have selected the test you will be able to choose the time and date for your appointment. Once you have filled in your information and submitted your booking form, you will receive a booking confirmation email from us.




What is the test Iridia performs, does it hurt?


The tests we perform are the Point of Care Rapid Antigen (POCT Ag) test and the Nucleic Acid Amplification (NAAT)/Polymerase Chain Reaction (RT-PCR) for the SARS-CoV-2 virus that causes COVID-19 infection. One of our Sample Collection Specialists will take a shallow 1-inch swab of each nostril. Dissimilar to the nasopharyngeal test, the tests we perform have minimal discomfort. If you require a nasopharyngeal swab for your travel, we are able to perform this type of test as well, just please let us know when you come in for your appointment.




What is the fee?


PCR Tests for work, school, or travel $250 + tax ($262.50) Rapid Antigen Tests for work, school, or travel $120 + tax ($126) A signed Requisition for an antibody test $125+ tax ($131.25)




How will I receive my PCR test results?


You will receive an email from us which contains a link for you to use to access your official lab results and your health certificate. Please be advised that clients are responsible for ensuring the documentation provided by us suffices the purposes the test is required for (eg. travel). If you provide your PHN, you will be able to access your results through e-health as well.




How long will it take to receive PCR test results?


PCR test results are typically returned within 20-30 hours. We do not analyze test results as we utilize an accredited lab and have no control over the amount of time it takes for a test to be processed.




Will my PCR results process over the weekend?


Our team and the accredited lab we use operate seven days a week. Our team works to ensure that any results that process over the weekend are sent out to you as soon as possible.




What happens if my PCR test results are positive?


If your PCR test results come back positive, Public Health will be notified by us and our accredited lab who will be in contact with you directly. Someone from our medical team will also contact you directly to inform you of the positive result.




Can I walk-in for a test?


Unfortunately, at this time to ensure the health and safety of both our clients and Sample Collection Specialists, we require all appointments to be made on our website prior to arriving to the testing facility. Same day appointments are possible if there are times available, please contact us if you have any difficulty with booking.




Can I cancel my appointment if needed?


Our cancellation policy is 72 hours before your appointment time, please provide us with at least 72 hours’ notice and you will receive a full refund. Please note that appointments cancelled within 72 hours of the appointment as well as missed appointments, will only receive a partial refund and are subject to a fee of $75. For assistance with a cancellation more than 72 hours before your appointment time, please get in touch with us at booking@iridiamedical.com or at 604-685-4747 x 8.




Who will perform the Covid-19 test?


One of our friendly Iridia Sample Collection Specialists will perform the test. All our Collection Specialists are BC Registered Nurses.




How far in advance should I book my appointment?


We recommend booking your appointment 1 - 2 weeks before you intend to travel. We do our best to meet demand, if there is a time that you are looking for that isn't available please contact us at booking@iridiamedical.com and we will do our best to accomodate you.




What if my flight or travel plans are rescheduled?


We understand that with travel some things are out of your control. If your flight gets rescheduled or cancelled, please contact us at booking@iridiamedical.com and we will do our best to accomodate a test that works with your new flight details.




What should I bring to the test?


Please bring a mask, a piece of government issued ID, and your BC Care card if you have one. If you are testing for travel purposes please bring your flight itenary and the passport you intend to travel with.




I am travelling to a country that requires proof of PCR lab accreditation, is it available?


Of course, we use LifeLabs to process all our PCR results and their accreditation can be found here.




I need my PCR test a certain number of hours before my flight, when should I book?


We have created a chart to help you decide when to book your PCR test, please click here.




Can my child take the test?


Yes, the test we perform is pain-free and easy for kids. We recommend checking the requirements of the country you are travelling to to see what age testing is required for.




Are the PCR results guaranteed?


PCR results are not guaranteed. There is always a chance that your result can come back as Invalid, which means that the sample collected was not sufficient enough in determining if you are Negative or Positive. This is rare, but can happen. This is why we strongly recommend booking as close to the beginning of your allowed window as possible to allow time for a re-test if necessary. Re-tests are free of charge.




Can I use my results to re-enter Canada?


For re-entry to Canada, please visit the Government of Canada's website to determine entry requirements.




What is the difference between Antigen/PCR/Antibody tests?


We offer three different tests at the IMCC. We conduct PCR and Antigen tests at our clinic and offer a requisition to obtain an Antibody test from Lifelabs. The PCR test is a Nucleic Acid Amplification (NAAT)/Polymerase Chain Reaction (RT-PCR) test for SARS-CoV-2. The test detects genetic material that is specific to the virus. The PCR test is considered the 'gold standard' for tests as it can detect the virus within days of infection, and before a person becomes symptomatic or infectious. A result for a PCR test will usually take around 2 days to return. The Antigen or Rapid test detects the presence of a protein that is part of the SARS-CoV-2 virus. The antigen test is particularly helpful at detecting when someone is at or near peak infection, and is infectious to other people. A result for an antigen test can return in 15 minutes. The Antibody test uses blood samples to detect antibodies in an individual's immune system. This test is not used to determine if someone has an active COVID-19 infection. Rather, it detects whether someone has had a COVID-19 infection in the past.




Is the antigen test valid for travel?


Our antigen test has been used for travel to select countries, including Germany and the United States. It is the responsibility of the passenger to contact airlines and/or border control to ensure that the test will be accepted for travel. Specifics to mention when contacting airlines about our antigen test: Iridia Medical is accredited through the Diagnostic Accreditation Program of the College of Physicians and Surgeons of BC, to perform Point of Care COVID-19 testing. We use the Abbott Panbio™ system for our antigen rapid testing.




I am going to US, which test should I choose?


For US travelers (Except for Hawaii), both PCR and antigen tests are accepted for border entry, travelers can choose either one that best suits their needs.




Are nasopharyngeal swab and saliva test available?


The test we offer at the Collection Centre is using anterior nare sampling method (shallow nasal swab), nasopharyngeal swab can be offered upon request without extra cost, please communicate your request with our staff. Unfortunately salive test is not available at the moment.